Day 1

Session 1:

Strategic Objectives and Performance Indicators

Operational Excellence

1. Simplifying processes through automation.
2. Reducing costs and increasing productivity.

Product Innovation

1. Developing new products and services.
2. Enhancing competitive advantage.

Excellence in Customer Experience

1. Personalizing the experience across all channels.
2. Increasing satisfaction and building long-term relationships.

Session 2:

Organizational Design and Management

AI Architectures

1. Centralized (CoE): Unifying expertise and standards.
2. Decentralized: Experts integrated within departments.
3. Hybrid: A governance center with executive teams within departments.

Sessions 3-4:

Change Management and Leadership

Addressing employee resistance and viewing AI as a support, not a replacement.

1. Building an AI-ready culture.
2. Meeting customer expectations through predictive analytics.
3. Attracting and retaining talent.

Day 2

Session 1:

AI Readiness Maturity

1. Assessment Criteria
2. Strategy
3. Data
4. Talent.
5. Technology.
6. Operations.

Transformation Roadmap

1. Establishment.
2. Acceleration.
3. Organizational Integration.

Session 2

Lean AI: and Process Optimization

Waste in AI

1. Overproduction.
2. Waste.
3. Disadvantages.
4. Misallocation of Resources.

Optimization

1. Automating Data Flows.
2. Reducing Deployment Time.
3. Improving Infrastructure Utilization.

Session 3:

Beyond Generative AI

Stages

1. Generative AI: Content Creation and Summarization.
2. Agentic AI: Systems that Plan and Use Tools Automatedly.
3. AGI: General Intelligence Capable of Cross-Domain Learning.

Session 3 (Part 2): ISO 42001

AI Management System

1. Defines the requirements for establishing, implementing, and improving an AI management system.
2. Ensures ethical and trustworthy use.

Key Requirements

1. Leadership.
2. Planning.
3. Operation.
4. Evaluation.

Session 4:

Responsible Governance of Artificial Intelligence

Topics

1. Ethics and Bias Reduction
2. Privacy and Compliance
3. Transparency and Interpretability

Objectives

1. Trusted AI
2. Legal Integrity
3. Clear Accountability