Code: 20000-1

ISO 20000 Certificate for IT Service Management

The international standard for IT service management. We help you deliver reliable and high-quality technical services.

About the CertificateAbout the Certificate

ISO 20000-1 is the international standard for Information Technology Service Management System (SMS). It aims to help organizations deliver IT services effectively and efficiently, in alignment with customer and business needs.

What Does the Certificate Cover?

Service Level Management

Incident and Problem Management

Planning and Continuous Improvement

Customer Relationship Management

Who Is It Suitable For?

Information Technology Companies

Technical Support Centers

Internet Service Providers

Technical Departments in Organizations

How Do We Qualify You to Obtain It?

Professional Methodology for Technical Service Management

Gap Analysis

Process Design

Documentation

Training

Internal Audit

Readiness for Certification

Frequently Asked Questions

Detailed Answers for All ISO and Quality-Related Inquiries

What is the purpose of ISO 20000-1?

Improving the quality and continuity of information technology services.

Is ISO 20000-1 suitable for service providers?

Yes, it is also suitable for IT centers and technical organizations.

Is it related to ITIL?

Yes, it complements and aligns with ITIL standards.

Does it increase customer satisfaction?

Significantly, as it ensures the delivery of reliable and high-quality services.

Ready to enhance your IT services?

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