{"id":8962,"date":"2022-09-02T05:54:13","date_gmt":"2022-09-02T03:54:13","guid":{"rendered":"https:\/\/gcc.com.kw\/?page_id=8962"},"modified":"2023-09-27T18:23:25","modified_gmt":"2023-09-27T16:23:25","slug":"iso-10002","status":"publish","type":"page","link":"https:\/\/gcc.com.kw\/iso-10002\/","title":{"rendered":"ISO 10002"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8962\" class=\"elementor elementor-8962\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67a8b0ce elementor-section-full_width elementor-section-items-bottom elementor-section-height-min-height elementor-section-height-default\" data-id=\"67a8b0ce\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c396e8f\" data-id=\"c396e8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cddf997 elementor-widget elementor-widget-text-editor\" data-id=\"2cddf997\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Customer Satisfaction &amp; Complaints Handling in Organizations<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a0e74f9 elementor-align-center elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"3a0e74f9\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_effect&quot;:&quot;yes&quot;,&quot;motion_fx_mouseTrack_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.40000000000000002220446049250313080847263336181640625,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#footer\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-489569a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"489569a0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6486e73e\" data-id=\"6486e73e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1059e8af elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1059e8af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4c110c52\" data-id=\"4c110c52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43803516 elementor-widget elementor-widget-heading\" data-id=\"43803516\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">ISO 10002 Customer Satisfaction & Complaints Handling in Organizations<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75e6a413 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75e6a413\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bfa4bd2\" data-id=\"7bfa4bd2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cf2569 elementor-widget elementor-widget-video\" data-id=\"5cf2569\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=3yRqChICjq4&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;yt_privacy&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fc053b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fc053b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-84f43b5\" data-id=\"84f43b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4317164d elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4317164d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-63b494\" data-id=\"63b494\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd03515 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"dd03515\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><u>What Are the Benefits of ISO 10002 ?<\/u><\/strong><\/p><p>It is at least four times more costly for an organization to retain an existing customer than to acquire new customers. Organizations that lose customers need great effort and cost to compensate for these losses and regain their reputation. In order not to be exposed to these situations, we need to manage our system with preventive approach, which is the common approach of each management system.<\/p><p>The ISO 10002 standard provides guidance on how to act in case of customer complaints. Ensures that problems with the client are dealt with in the most equitable manner. It offers lessons from complaints to identify open areas for improvement.<\/p><p><strong><u>In addition, it provides the following benefits;<\/u><\/strong><\/p><ul><li>The organization&#8217;s ability to retain existing customers increases.<\/li><li>Customers&#8217; sense of commitment to the company rises. Loyalty increases.<\/li><li>The brand value of the organization increases. This applies to both customers and shareholders.<\/li><li>Shows the organization&#8217;s commitment to customer satisfaction.<\/li><li>Employees become more aware of customer complaints.<\/li><li>Improve the image of the organization as showing a customer-centric approach to problem solving.<\/li><li>Analyze customer complaints, while expediting corrective and preventive action in the most frequent complaint issues.<\/li><li>Eliminating the causes of complaints increases the productivity and efficiency of the organization.<\/li><li>Monitor complaints continuously, making it easier to see areas where improvements can be made.<\/li><li>Customer Complaint Management System standards can be easily integrated with the Quality Management System thanks to its flexibility.<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><p><strong>What is a Complaint Management System<\/strong><\/p><p>A Complaint Management System (also called conflict management system) comprises a set of procedures to address customer complaints and resolve disputes. This system is essential for every business, even small businesses, as it can ensure business success.<\/p><p>Some of the benefits of a Complaint Management System are:<\/p><ul><li>It helps to achieve operational efficiency and to identify trends and causes of complaints.<\/li><li>It resolves more complaints through a more customer-focused approach.<\/li><li>It helps to engage staff with new customer service training opportunities.<\/li><li>It integrates two standards, ISO 10002 with ISO 9001, to improve overall efficiency.<\/li><\/ul><p>It will monitor and continually improve your complaints handling process, leading to better customer satisfaction rates.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a8c2df elementor-widget elementor-widget-image\" data-id=\"9a8c2df\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/gcc.com.kw\/wp-content\/uploads\/elementor\/thumbs\/WhatsApp-Image-2022-09-03-at-4.11.35-PM-qcgxhstjms0dc05jpyhyk6oemvtr9c85fhluvfkhgw.jpeg\" title=\"\u0634\u0647\u0627\u062f\u0629 \u0627\u0644\u0627\u064a\u0632\u0648 10002 | \u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0627\u064a\u0632\u0648 10002 | \u062c\u0631\u0627\u0641\u064a\u062a\u064a\" alt=\"\u0627\u064a\u0632\u0648 10002\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e5079b animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"77e5079b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><\/p>\n<p><strong>Customer service challenges<\/strong><\/p>\n<p>Most businesses struggle to cope with these customer service challenges:<\/p>\n<ol>\n<li>They are unable to answer a (prospective) customer\u2019s questions \u2013 Studies show that 55 percent of customers that intended to purchase a product backed out because they did not get a satisfactory response to their question.<\/li>\n<li>Getting a human CSR (customer service representative) to answer a call \u2013 customers detest listening to pre-recorded messages and navigating through a maze of options in an IVR (Interactive Voice Response) system before they can get to a human CSR.<\/li>\n<li>CSRs are not equipped with the right tools \u2013 looking for customer information during service calls, fumbling with inadequate tools, and asking customers questions about the information that you already have, can put customers off. The key is to use the right software and train your CSRs to use these effectively. For instance, adopting visual engagement tools equips your support team to talk to customers in real-time, allowing them to share screens, access customers\u2019 web resources, and take the right action to ensure a fast resolution.<\/li>\n<li>Understand the customer requirement and speak in their terms \u2013 Customers may not always understand your product features and know all the associated terminology and technology. So they are unable to articulate the difficulties they face with your product. CSRs are taught to listen empathetically to customers. They can also refer to a list of FAQs and responses to quickly respond to questions.<\/li>\n<li>The customer service workflow is not in-line with the customer journey \u2013 A customer journey map are the steps a customer goes through when interacting with your company\u2013from purchasing to after-sales. CSRs need to adequately address support at every stage (touchpoint) of the customer journey.<\/li>\n<li>Handling angry customers during a crisis \u2013 Angry customers are inevitable, and CSRs should be trained to deal with conflicts or dilemmas. There are specific processes and techniques to handle angry customers. One such technique is Disney\u2019s HEARD technique (Hear, Empathize, Apologize, Resolve, Diagnose).<\/li>\n<li>Exceed customer expectations \u2013 The key to happy customers and customer loyalty is exceeding expectations. And customer expectations do change frequently. You can stay ahead of your customers and exceed expectations by keeping your CSRs up to date through customer feedback and with the latest market trends. Customer feedback and continuous evaluation of that feedback will undoubtedly go a long way in achieving customer satisfaction and business success. This is established through best practices and standardized processes.<\/li>\n<\/ol>\n<p>To cope with these 7 challenges, you need to follow a standard like ISO 10002 for deploying a Complaint Management System to resolve customer grievances.<\/p>\n<p><strong>The ISO 10002 standard<\/strong><\/p>\n<p>The ISO 10002 standard provides guidance on the process of complaints handling related to products within an organization. This includes planning, design, operation, maintenance, and improvement. The complaints-handling process described by this standard is suitable for use as one of the processes of an overall quality management system.<\/p>\n<p>The ISO 10002:2014 standard addresses the following aspects of complaints handling:<\/p>\n<ul>\n<li>It enhances customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization\u2019s ability to improve its product and customer service;<\/li>\n<li>top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;<\/li>\n<li>recognizing and addressing the needs and expectations of complainants;<\/li>\n<li>providing complainants with an open, effective, and easy-to-use complaints process;<\/li>\n<li>analyzing and evaluating complaints to improve the product and customer service quality;<\/li>\n<li>auditing of the complaints-handling process;<\/li>\n<li>reviewing the effectiveness and efficiency of the complaints-handling process.<\/li>\n<\/ul>\n<p><strong>In brief, ISO 10002 will ensure:<\/strong><\/p>\n<ul>\n<li>Better customer relationships<\/li>\n<li>Continual improvement of processes<\/li>\n<li>A transparent system<\/li>\n<li>Higher levels of customer satisfaction<\/li>\n<li>Brand improvement<\/li>\n<li>Management focus<\/li>\n<\/ul><div><br><\/div><div>To find out how to obtain an ISO 10002 , as well as the cost of obtaining an ISO 10002 and the requirements for obtaining an ISO 10002 , please contact us by phone, WhatsApp, or by email, or request a price quote so that our consultants can meet all your requirements<br><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48bfe0f elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"48bfe0f\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/gcc.com.kw\/wp-content\/uploads\/elementor\/css\/custom-widget-icon-list.min.css?ver=1718134613\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">For inquiries, please contact via:<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-phone-handset\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Call or send WhatsApp to  +965 - 62222310<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-mail-bulk\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Send email to bdm@gcc.com.kw<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e1996f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8e1996f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-pulse-grow\" href=\"https:\/\/gcc.com.kw\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request A Quote<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Satisfaction &amp; Complaints Handling in Organizations ISO 10002 Customer Satisfaction &#038; Complaints Handling in Organizations https:\/\/www.youtube.com\/watch?v=3yRqChICjq4 What Are the Benefits of ISO 10002 ? It is at least four times more costly for an organization to retain an existing customer than to acquire new customers. Organizations that lose customers need great effort and cost [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"folder":[80],"_links":{"self":[{"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/pages\/8962"}],"collection":[{"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/comments?post=8962"}],"version-history":[{"count":0,"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/pages\/8962\/revisions"}],"wp:attachment":[{"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/media?parent=8962"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/gcc.com.kw\/wp-json\/wp\/v2\/folder?post=8962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}