{"id":12807,"date":"2026-02-17T22:54:52","date_gmt":"2026-02-17T22:54:52","guid":{"rendered":"https:\/\/gcc.com.kw\/?p=12807"},"modified":"2026-03-28T07:03:10","modified_gmt":"2026-03-28T07:03:10","slug":"iso-31000-risk-management-system-certification-the-comprehensive-strategic-guide-for-organizations","status":"publish","type":"post","link":"https:\/\/gcc.com.kw\/en\/blog\/iso-31000-risk-management-system-certification-the-comprehensive-strategic-guide-for-organizations\/","title":{"rendered":"ISO 20000 Implementation Guide for Organizations: A Professional Methodology and Clear Steps"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12807\" class=\"elementor elementor-12807 elementor-12806\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-000c719 e-flex e-con-boxed rt-default-class e-con e-parent\" data-id=\"000c719\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66885b3 rt-default-class elementor-widget elementor-widget-text-editor\" data-id=\"66885b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<blockquote><h2 data-start=\"664\" data-end=\"674\">Introduction<\/h2><p data-path-to-node=\"10\">IT service management is the core driver of any modern organization\u2014but are these services operating efficiently? Statistics indicate that a properly implemented <b data-path-to-node=\"10\" data-index-in-node=\"123\">ISO 20000 Implementation Guide for Organizations<\/b> can reduce IT incidents by up to 40% and increase user satisfaction by 35%.  <\/p><p data-path-to-node=\"11\">If you are experiencing chaos in &#8220;IT support tickets&#8221; or recurring critical outages, this guide provides a practical roadmap\u2014from identifying gaps in your current system to celebrating the achievement of international certification. We will take you on a digital transformation journey that makes the IT department a strategic partner in business success.   <\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb55b33 rt-default-class elementor-widget elementor-widget-text-editor\" data-id=\"fb55b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-path-to-node=\"14\">Why does your organization need to implement an IT Service Management system?<\/h2><p data-path-to-node=\"15\">Without an international standard, organizations often suffer from: <\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">Recurring incidents:<\/b> The same technical issues repeat without a root-cause solution.<\/p><\/li><li><p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">Lack of SLAs:<\/b> No clear service level agreements, leading to friction with other departments. <\/p><\/li><li><p data-path-to-node=\"16,2,0\"><b data-path-to-node=\"16,2,0\" data-index-in-node=\"0\">Uncontrolled changes:<\/b> System updates are made without risk assessment, resulting in service disruptions. <\/p><\/li><\/ul><p data-path-to-node=\"17\">Implementing ISO 20000 ensures clear roles, improved efficiency, and a competitive advantage\u2014especially in government contracts and large enterprises.  <\/p><h2 data-path-to-node=\"20\">Accredited Qualification Methodology (6 Phases) \u2013 According to GCC Kuwait<\/h2><p data-path-to-node=\"21\">To ensure project success, we follow a structured methodology that has proven effective in the Kuwaiti and Gulf markets: <\/p><ol start=\"1\" data-path-to-node=\"22\"><li><p data-path-to-node=\"22,0,0\"><b data-path-to-node=\"22,0,0\" data-index-in-node=\"0\">Gap Analysis:<\/b> Assessing the current state.<\/p><\/li><li><p data-path-to-node=\"22,1,0\"><b data-path-to-node=\"22,1,0\" data-index-in-node=\"0\">Process Design:<\/b> Building the technical framework.<\/p><\/li><li><p data-path-to-node=\"22,2,0\"><b data-path-to-node=\"22,2,0\" data-index-in-node=\"0\">Documentation:<\/b> Writing policies and procedures.<\/p><\/li><li><p data-path-to-node=\"22,3,0\"><b data-path-to-node=\"22,3,0\" data-index-in-node=\"0\">Training:<\/b> Qualifying the workforce.<\/p><\/li><li><p data-path-to-node=\"22,4,0\"><b data-path-to-node=\"22,4,0\" data-index-in-node=\"0\">Internal Audit:<\/b> Checking readiness.<\/p><\/li><li><p data-path-to-node=\"22,5,0\"><b data-path-to-node=\"22,5,0\" data-index-in-node=\"0\">Readiness for Certification:<\/b> Preparing for the external auditor.<\/p><\/li><\/ol><h2 data-path-to-node=\"25\">Phase One: Gap Analysis \u2b50\u2b50\u2b50 <\/h2><p data-path-to-node=\"26\"><b data-path-to-node=\"26\" data-index-in-node=\"6\">Gap Analysis for <a href=\"https:\/\/gcc.com.kw\/en\/blog\/iso-22000-food-safety-management-in-kuwait-the-complete-guide-for-restaurants-and-factories\/\">ISO 20000<\/a><\/b> is the cornerstone. You cannot build a new system without knowing the &#8220;gaps&#8221; in your current one. <\/p><h3 data-path-to-node=\"27\">How do you conduct an effective gap analysis?<\/h3><ul data-path-to-node=\"28\"><li><p data-path-to-node=\"28,0,0\"><b data-path-to-node=\"28,0,0\" data-index-in-node=\"0\">Review the 14 processes:<\/b> Do you have a Problem Management process? Is it documented? <\/p><\/li><li><p data-path-to-node=\"28,1,0\"><b data-path-to-node=\"28,1,0\" data-index-in-node=\"0\">Assess the tools:<\/b> Does your current ticketing system support extracting SLA reports?<\/p><\/li><li><p data-path-to-node=\"28,2,0\"><b data-path-to-node=\"28,2,0\" data-index-in-node=\"0\">Assess resources:<\/b> Is the support team qualified according to the ITIL framework?<\/p><\/li><\/ul><blockquote data-path-to-node=\"29\"><p data-path-to-node=\"29,0\">\ud83d\udca1 <b data-path-to-node=\"29,0\" data-index-in-node=\"3\">Golden tip:<\/b> A precise gap analysis saves you 30% of the project time because it directs your effort only to the real shortcomings.<\/p><\/blockquote><h2 data-path-to-node=\"32\">Phase Two: Process Design<\/h2><p data-path-to-node=\"33\">This is where the actual build begins. Each process (such as Incident Management or Change Management) must be designed with the following defined: <\/p><ul data-path-to-node=\"34\"><li><p data-path-to-node=\"34,0,0\"><b data-path-to-node=\"34,0,0\" data-index-in-node=\"0\">Inputs and outputs:<\/b> How does a ticket start and how does it end?<\/p><\/li><li><p data-path-to-node=\"34,1,0\"><b data-path-to-node=\"34,1,0\" data-index-in-node=\"0\">RACI matrix:<\/b> Who is Responsible and who is Accountable?<\/p><\/li><li><p data-path-to-node=\"34,2,0\"><b data-path-to-node=\"34,2,0\" data-index-in-node=\"0\">Service Level Agreements (SLAs):<\/b> Define response time and resolution time for each priority.<\/p><\/li><\/ul><h2 data-path-to-node=\"38\">Phase Three: Documentation \u2b50\u2b50 <\/h2><p data-path-to-node=\"39\">In the ISO world: <b data-path-to-node=\"39\" data-index-in-node=\"16\">&#8220;If it is not documented, it did not happen&#8221;<\/b>. <a href=\"https:\/\/gcc.com.kw\/iso-20000\/\"><b data-path-to-node=\"39\" data-index-in-node=\"55\">ISO 20000 organizational qualification<\/b><\/a> requires building a documentation hierarchy that includes:<\/p><ol start=\"1\" data-path-to-node=\"40\"><li><p data-path-to-node=\"40,0,0\"><b data-path-to-node=\"40,0,0\" data-index-in-node=\"0\">Policies:<\/b> Management\u2019s general commitments.<\/p><\/li><li><p data-path-to-node=\"40,1,0\"><b data-path-to-node=\"40,1,0\" data-index-in-node=\"0\">Procedures:<\/b> Detailed work steps for each of the 14 processes.<\/p><\/li><li><p data-path-to-node=\"40,2,0\"><b data-path-to-node=\"40,2,0\" data-index-in-node=\"0\">Work instructions:<\/b> How to use systems (e.g., how to submit a change request in Jira).<\/p><\/li><li><p data-path-to-node=\"40,3,0\"><b data-path-to-node=\"40,3,0\" data-index-in-node=\"0\">Records:<\/b> Evidence the auditor will review (incident logs, CAB meeting minutes). <\/p><\/li><\/ol><h2 data-path-to-node=\"43\">Phase Eight: How to Obtain ISO 20000 Certification <\/h2><p data-path-to-node=\"44\">After completing the internal audit and addressing observations, the external audit stage begins. <\/p><h3 data-path-to-node=\"45\">Selecting a Certification Body<\/h3><p data-path-to-node=\"46\">In Kuwait and the Gulf, it is preferable to choose bodies with strong international accreditation such as BSI, SGS, or T\u00dcV NORD. The certification process takes place in two stages:   <\/p><ul data-path-to-node=\"47\"><li><p data-path-to-node=\"47,0,0\"><b data-path-to-node=\"47,0,0\" data-index-in-node=\"0\">Stage 1 Audit:<\/b> Reviewing documentation and confirming overall understanding of the standard.<\/p><\/li><li><p data-path-to-node=\"47,1,0\"><b data-path-to-node=\"47,1,0\" data-index-in-node=\"0\">Stage 2 Audit:<\/b> On-site audit, reviewing records, and interviewing employees to confirm effective implementation.<\/p><\/li><\/ul><h2 data-path-to-node=\"50\">ISO 20000 Implementation Cost and Return on Investment (ROI)<\/h2><p data-path-to-node=\"51\">The <b data-path-to-node=\"51\" data-index-in-node=\"7\">cost of implementing ISO 20000<\/b> varies depending on the organization\u2019s size and the certification scope:<\/p><ul data-path-to-node=\"52\"><li><p data-path-to-node=\"52,0,0\"><b data-path-to-node=\"52,0,0\" data-index-in-node=\"0\">Consulting and training:<\/b> Depends on the consultant\u2019s experience (you can search for <b data-path-to-node=\"52,0,0\" data-index-in-node=\"61\">ISO 20000 consulting in Kuwait<\/b> to obtain local quotations).<\/p><\/li><li><p data-path-to-node=\"52,1,0\"><b data-path-to-node=\"52,1,0\" data-index-in-node=\"0\">Technical tools:<\/b> The cost of licenses for systems such as ServiceNow or Freshservice.<\/p><\/li><li><p data-path-to-node=\"52,2,0\"><b data-path-to-node=\"52,2,0\" data-index-in-node=\"0\">Certification body fees:<\/b> Paid to the international certification body.<\/p><\/li><\/ul><p data-path-to-node=\"53\"><b data-path-to-node=\"53\" data-index-in-node=\"0\">Return:<\/b> You will notice reduced downtime and increased employee productivity, offsetting project costs within 18\u201324 months.<\/p><h2 data-path-to-node=\"61\">Conclusion: Your Path to Technical Excellence <\/h2><p data-path-to-node=\"62\">The <b data-path-to-node=\"62\" data-index-in-node=\"3\">ISO 20000 Implementation Guide for Organizations<\/b> is not merely a document; it is a new work culture that ensures stability and growth for your organization. By following the right methodology and committing to continuous improvement, you will be able to transform the IT department into a benchmark for efficiency.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c056d7b rt-default-class elementor-widget elementor-widget-text-editor\" data-id=\"c056d7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: right;\">\ud83d\ude80 <strong>Are you preparing to deal with an ISO certification body?<\/strong><\/p><p style=\"text-align: right;\">Do not leave it to chance.<\/p><p style=\"text-align: right;\">Contact <strong>Gravity Management Consulting<\/strong> now<br>and let quality experts prepare your organization for successful, strong accreditation, and sustainable certification.<\/p><h6 style=\"text-align: right;\">\ud83d\udce9 Get a free consultation \u2705 <a href=\"https:\/\/wa.me\/96562222310\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #10cc2c;\">Contact us on WhatsApp<\/span><\/strong><\/a> \u2705 or \ud83d\udcde <a href=\"http:\/\/&lt;a%20href=%22tel:+96562222310%22%20class=%22call-btn%22&gt;%20%D8%A7%D8%AA%D8%B5%D9%84%20%D8%A8%D9%86%D8%A7%20%D8%A7%D9%84%D8%A2%D9%86%20&lt;\/a&gt;\" data-wplink-url-error=\"true\"><span style=\"color: #d12c2c;\">Call us<\/span><\/a> \ud83d\udcde<\/h6><p style=\"text-align: right;\">\ud83d\udd17 Follow us on: <a href=\"https:\/\/www.linkedin.com\/company\/gravity-business-advisory\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> | <a href=\"https:\/\/www.instagram.com\/gravity_consulting\" target=\"_blank\" rel=\"noopener\">Instagram<\/a> | <a href=\"https:\/\/www.facebook.com\/gravityconsultingcompany\" target=\"_blank\" rel=\"noopener\">Facebook<\/a> | <a href=\"https:\/\/www.youtube.com\/@gravity_consulting\" target=\"_blank\" rel=\"noopener\">YouTube<\/a> | <a href=\"https:\/\/www.tiktok.com\/@gravity_consulting\" target=\"_blank\" rel=\"noopener\">TikTok<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92ece56 rt-accor rt-default-class elementor-widget elementor-widget-accordion\" data-id=\"92ece56\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"rt rt-quote-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the key steps to implement ISO 20000?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1541\"><p data-path-to-node=\"53\">It starts with management support, then gap analysis, process design, documentation, training, and finally auditing.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"rt rt-quote-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do we need to implement ITIL before ISO 20000?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1542\"><p data-start=\"4999\" data-end=\"5067\"><b data-path-to-node=\"58\" data-index-in-node=\"42\">ITIL and ISO 20000 implementation<\/b> complement each other; ITIL is the &#8220;guidance framework,&#8221; while ISO 20000 is the &#8220;mandatory standard.&#8221; Implementing ITIL practices makes certification 80% easier to achieve. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"rt rt-quote-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does it take to obtain the certificate?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1543\"><p data-start=\"5069\" data-end=\"5222\">On average, mid-sized organizations need 12 to 18 months for full and successful implementation. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are the key steps to implement ISO 20000?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-path-to-node=\\\"53\\\">It starts with management support, then gap analysis, process design, documentation, training, and finally auditing.   <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do we need to implement ITIL before ISO 20000?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-start=\\\"4999\\\" data-end=\\\"5067\\\"><b data-path-to-node=\\\"58\\\" data-index-in-node=\\\"42\\\">ITIL and ISO 20000 implementation<\\\/b> complement each other; ITIL is the &#8220;guidance framework,&#8221; while ISO 20000 is the &#8220;mandatory standard.&#8221; Implementing ITIL practices makes certification 80% easier to achieve. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How long does it take to obtain the certificate?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-start=\\\"5069\\\" data-end=\\\"5222\\\">On average, mid-sized organizations need 12 to 18 months for full and successful implementation. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6862dd8 elementor-cta--layout-image-below elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in rt-default-class elementor-widget elementor-widget-call-to-action\" data-id=\"6862dd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-content-item elementor-cta__content-item elementor-icon-wrapper elementor-cta__icon elementor-view-default\">\n\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tStart today your journey to obtain ISO certification in Kuwait \t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tWith Gravity Management Consulting. Your partner who guarantees you a scientific application and professional performance, with continuous follow-up that ensures sustainable success and accreditation, contact us to draw a strategic and reliable development plan that achieves your managerial ambitions and puts your organization in the ranks of leadership.  \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/wa.me\/96562222310\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\tContact us on WhatsApp\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86dbeb3 rt-default-class elementor-widget elementor-widget-text-editor\" data-id=\"86dbeb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #0059ff;\"><a style=\"color: #0059ff;\" href=\"https:\/\/gcc.com.kw\/iso-certificates-in-kuwat-gcc-in-kuwait\/\">ISO certificates in Kuwait<\/a>, <a style=\"color: #0059ff;\" href=\"https:\/\/gcc.com.kw\/%d8%b4%d9%87%d8%a7%d8%af%d8%a9-iso-%d9%81%d9%8a-%d8%a7%d9%84%d9%83%d9%88%d9%8a%d8%aa-gcc-in-kuwaut\/\">steps to obtain ISO in Kuwait<\/a>, <a style=\"color: #0059ff;\" href=\"https:\/\/gcc.com.kw\/%d8%b7%d8%b1%d9%8a%d9%82%d8%a9-%d8%a7%d9%84%d8%ad%d8%b5%d9%88%d9%84-%d8%b9%d9%84%d9%89-%d8%a7%d9%84%d8%a7%d9%8a%d8%b2%d9%88-%d9%81%d9%8a-%d8%a7%d9%84%d9%83%d9%88%d9%8a%d8%aa-gcc\/\">how to obtain ISO in Kuwait<\/a>, <a style=\"color: #0059ff;\" href=\"https:\/\/www.iso.org\/home.html\" target=\"_blank\" rel=\"noopener\">International Organization for Standardization<\/a>, <a style=\"color: #0059ff;\" href=\"https:\/\/www.iafcertsearch.org\/\" target=\"_blank\" rel=\"noopener\">IAF Cert<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction IT service management is the core driver of any modern organization\u2014but are these services operating efficiently? Statistics indicate that a properly implemented ISO 20000 Implementation Guide for Organizations can reduce IT incidents by up to 40% and increase user satisfaction by 35%. If you are experiencing chaos in &#8220;IT support tickets&#8221; or recurring critical&#8230;<\/p>\n","protected":false},"author":2,"featured_media":15894,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_title":"ISO 20000 Implementation Guide for Organizations: Practical Step-by-Step Instructions ","rank_math_description":"Discover the ISO 20000 implementation guide for organizations step by step: from gap analysis and process design to auditing and certification. A practical methodology to improve IT service efficiency!  ","rank_math_focus_keyword":"ISO 20000 Implementation Guide for Organizations, ISO 20000","footnotes":""},"categories":[104],"tags":[],"class_list":["post-12807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/posts\/12807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/comments?post=12807"}],"version-history":[{"count":3,"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/posts\/12807\/revisions"}],"predecessor-version":[{"id":15900,"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/posts\/12807\/revisions\/15900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/media\/15894"}],"wp:attachment":[{"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/media?parent=12807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/categories?post=12807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gcc.com.kw\/en\/wp-json\/wp\/v2\/tags?post=12807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}